Average Reviews:
(More customer reviews)I have owned this filter for almost a year. Even though it SAYS the filters never need replacing, they DO! After use any HEPA filter that cannot be washed will need to be replaced after particulate matter is drawn deeper and deeper into the existing filters, that being said, as a filter I have loved the effectiveness. Now on to customer service.....
Seeing that the filters are now in need of replacing, I searched high and low for a replacement. Finally emailed their customer service on the manufacturer's page. I was informed that even though they sell the purifiers on the open market, the only way to get the replacement filter was thru them. OK doable. The problem is this: The unit needs TWO filters to replace the existing ones, they are not sold in sets of two. Moreover, the shipping costs as much as the filters if not more, they also do not bundle the shipping on the two filters even though the item REQUIRES two filters. After paying 13.00 EACH for shipping of these filters, you would think that shipping time would be reasonable. Be prepared to wait nearly a MONTH or 15 BUSINESS days. GMAB. Regular mail takes no more than three days to arrive ANYWHERE in the continental US. Are these being shipped directly from India? There is no tracking info provided so you wait a month and keep your fingers crossed that your product arrives.
Had I not paid so much for the unit in the first place, it would now be filling my local landfill in exchange for something more consumer friendly. By next year, it may be.
****Update after a month I contacted the company about the mysterious filters only to be told that they were on BACKORDER. Now where is that landfill. Hopefully the Sharp FPP60CX that I ordered will make this purifier obsolete. Too bad.... really good system just really poor customer service.
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Therapure® TPP300 HEPA/UV Air Purifier
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