Average Reviews:
(More customer reviews)I bought this back in December of last year. It was working great! I couldn't smell any odors from the dog or from the kitchen. But within the last 2 months, it stopped working. I was shocked! I thought if I clean out the filters like they suggest, it might solve the problem, but it didn't. After realizing that the unit is in fact not working even the slightest bit, I called the manufacturer, TherapureAir, about the 1 year warranty.
I have seen some bad warranties, but they sure top the list of them! First, they told me to pay to ship the unit back to them, and then they informed me that on top of that, I would have to pay $30 to them, to have a new unit shipped to me. When I asked why I would be paying $30, they stated that I have to cover the "processing fee plus their own shipping and handling."
I was angered and told the guy that if I am shelling out close to $50 for a new unit that might break down again after only 6 months of use, then I mine as well buy a new and different brand unit.
So I thought the money that I would have to shell out for a new unit was bad...but it got worse!
After complaining and telling the guy how it worked great for the first 6 months and then just stopped working, he then confessed that most of their units tend to do that. He said they work 100% for the first few months when you get them, but then afterwards, tend to only work about 40-60%. THIS GUY BASICALLY SAID THEIR UNITS DON'T WORK FOR A LONG TIME AND THAT THEIR PRODUCTS ARE NOT ALL THEY ARE CLAIMING TO BE.
Needless to say, I was outraged and am taking the time to write this review so NO ONE wastes their hard earned money on this piece of junk that the manufacturer even admitted to not working 100% after only a few months.
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