Average Reviews:
(More customer reviews)The mobile home I live in has no heat or AC, so I thought this would be a good way to supply both. Though it was very heavy and hard to move, unless you are on a hard floor where the casters can work, I managed to get it all hooked up. Things went well for the first couple of weeks and then I don't know what happened, but every morning that I use it I find that the little tray that sits underneath the unit and catches the water, when you open the drain plug, is filled to overflowing and I must empty it and wipe up the floor around it. This happens whether I have the little rubber plug they supplied pushed into the hole or I have the screw on plug put on as it seems to leak from underneath the unit itself. I am very happy that I was sort of forced into putting it in a room that had a vinyl floor!
I have tried emptying the accumulated water before retiring and leaving it unemptied - neither works. I called Soleus and was put on hold - they said I was 9th in line and would be on hold for about 11 minutes; about 40 minutes later a man came on to tell me that they would call me back; that was a week ago! I turned the unit over to see if I could gain access to the inside and see what was up, but that didn't work either.
I hesitate to return it as I was barely able to get it from my porch to where I wanted it and I know I couldn't get it into a vehicle to send it back; not to mention that the packaging is gone and that it cost me $60.00 to have it sent and would be near that to return it. I guess I have resigned myself to cleaning up after it each morning.
Click Here to see more reviews about: Soleus Air PA1-12R-32, 12,000 BTU Evaporative Portable Air Conditioner, HEPA Air Purifier, 12,000 BTU Heater, Humidifier and Fan, Black
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